General Refund Rule
Refunds are generally processed within 7–15 business days after approval and depending on the original payment method.
Physical Goods
- Refund or return eligibility depends on order condition, delivery status, and product condition.
- Customers should contact us promptly if goods arrive damaged, incomplete, or materially different from the confirmed order.
- Approved refunds will be returned to the original payment method whenever possible.
Advertising and Consulting Services
- Refund arrangements for digital services depend on the agreed scope, delivery status, and written confirmation.
- Once a service has been materially delivered or consumed, partial or no refund may apply.
Review and Processing Time
After a refund request is reviewed and approved, the standard refund processing time is 7–15 business days.
Contact
To request assistance regarding refunds, please contact D.S. via dongsen888888@gmail.com or +44 7365 757139.